Refund policy
At Gymnexx, we want you to be happy with your purchase. If something is not right, please read our return policy below before submitting a request.
Return Window
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
- unworn, unwashed, and unused
- in its original condition
- with all tags, packaging, and accessories included
Items returned to us that do not meet these conditions may be refused or partially refunded at our discretion.
Non-Returnable Items
For hygiene and quality reasons, the following items are final sale and cannot be returned or exchanged unless they are faulty, damaged, or incorrect:
- underwear
- socks
- swimwear
- items marked Final Sale
- gift cards
- any worn, washed, or altered item
How to Request a Return
To start a return, please contact us at info@gymnexx.com with:
- your order number
- the item(s) you want to return
- the reason for return
- clear photos if the item is damaged, defective, or incorrect
Once your request is reviewed, we will send you return instructions.
Please do not send items back without approval, as unapproved returns may not be processed.
Return Shipping
For standard returns such as size issues, change of mind, or style preference:
- the customer is responsible for return shipping costs
For items that are defective, damaged, or sent in error:
- Gymnexx will cover the return shipping cost, or provide a prepaid label if applicable
Return shipping fees are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued within 7–14 business days after inspection.
Customers may choose one of the following refund methods:
- Original Payment Method
Refunds issued to the original payment method will have a handling fee of HKD 35 deducted from the final refund amount.
-
Store Credit / Gift Card
Customers who choose to receive their refund as Gymnexx store credit (gift card) will receive the full refund amount with no handling fee deducted.
Store credit is issued digitally and can be used on any future purchase at gymnexx.com.
Please note:
- original shipping fees are non-refundable
- return shipping fees are non-refundable unless the return is our fault
- handling fees may be deducted from eligible refunds issued to the original payment method
- no handling fee will be charged for defective, incorrect, or damaged items confirmed by us
Exchanges
We currently offer exchanges.
If exchanges are available, they may only be offered for:
- the same item in a different size
- the same item in a different color, subject to stock availability
If the requested exchange item is unavailable, we may offer a refund according to this policy.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number.
We will review the issue and arrange a replacement, refund, or other solution where appropriate.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
- check your bank or payment account again
- contact your payment provider
- contact your bank, as processing times may vary
If you still need help, please contact us at info@gymnexx.com.
Cancellations
Orders can only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return policy above.
Return Abuse
We reserve the right to refuse returns from customers who repeatedly abuse the return process, return items in poor condition, or violate this policy.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact:
Email: info@gymnexx.com
Website: gymnexx.com