Terms of service

OVERVIEW
Welcome to Gymnexx! The terms “we”, “us” and “our” refer to Gymnexx. Gymnexx operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Gymnexx is powered by Shopify, which enables us to provide the Services to you. 
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies, relates to, or could reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data that cannot reasonably identify you.

Depending on how you interact with the Service, your location, and applicable laws, we may collect or process the following categories of personal information, including inferred data:

  • Contact Details: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, and banking account numbers; payment card details; transaction information; payment methods and confirmations.

  • Account Information: Username, password, security questions, preferences, and account settings.

  • Transaction Details: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, as well as your transaction history.

  • Communications: Information you provide when contacting us, such as customer service inquiries.

  • Device Information: Details about your device, browser, internet connection, IP address, and unique identifiers.

  • Usage Information: Data about how and when you interact with the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You: When you create an account, use the Service, or contact us.

  • Automatically Through the Service: From your use of our website, including cookies and similar technologies.

  • From Service Providers: When we engage third parties to collect or process data on our behalf.

  • From Partners or Third Parties: Business partners or data services.

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information for the following purposes:

1. To Provide, Customize, and Improve the Service

We use your data to:

  • Fulfill contracts and process your payments

  • Complete orders and manage shipping

  • Remember your preferences

  • Notify you of account activity

  • Handle returns or exchanges

  • Enable product reviews

  • Personalize your shopping experience

  • Improve the Service using your data insights

2. Marketing and Advertising

We may use your data to:

  • Send promotional emails, SMS, or mail

  • Show you ads based on your past shopping behavior on our site or others

3. Security and Fraud Prevention

We use your data to:

  • Verify your identity

  • Detect and investigate fraud or malicious activity

  • Ensure Service security

  • Protect public safety

Note: If you register an account, you are responsible for keeping your login credentials confidential.

4. Customer Support

Respond to inquiries and maintain business relationships.

5. Legal Compliance

We may use your information to:

  • Comply with laws or legal processes

  • Respond to government or law enforcement requests

  • Investigate violations of our terms or policies

How We Disclose Personal Information

We may disclose your personal information under lawful conditions, including:

  • To Shopify, vendors, and service providers: For IT, payment processing, analytics, cloud storage, customer support, order fulfillment, etc.

  • To business and marketing partners: For marketing services and personalized ads based on your activity across merchant sites.

  • With your consent or direction: For product delivery or via social media integrations.

  • To affiliates or corporate group members

  • During business transactions: Such as mergers or bankruptcies

  • To comply with legal obligations, subpoenas, court orders, or enforce terms

Our Relationship with Shopify

This Service is hosted by Shopify, which collects and processes personal information related to your access and use of this site to operate and improve the Service. Your data may be shared with Shopify and third parties outside your country of residence.

Shopify may enhance our services using data collected from your interactions across all Shopify-powered stores. For these uses, Shopify is responsible for managing your data and responding to rights requests.

To learn more about how Shopify uses your data and your rights, visit:
👉 https://privacy.shopify.com/en

Third-Party Sites and Links

This Service may contain links to third-party sites. If you visit those sites, we recommend reviewing their privacy and security policies. We are not responsible for the privacy practices or content of those websites.

Information you post on public or third-party platforms may be visible to others and not covered by this policy.

Children’s Information

This Service is not intended for children under the legal age of adulthood in your jurisdiction. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us using the details below to request its deletion.

We do not knowingly "sell" or "share" personal data of individuals under 16, as defined by applicable law.

Data Security and Retention

While we implement security measures to protect your information, no system is completely secure. Information transmitted to us may not be secured in transit. Avoid sending sensitive data over unsecured channels.

We retain your data based on:

  • Account maintenance needs

  • Service delivery

  • Legal obligations

  • Dispute resolution

  • Policy enforcement

Your Rights and Choices

Depending on where you live, you may have some or all of these rights:

Right Description
Access/Information Request access to the personal data we hold
Deletion Request that we delete your personal data
Correction Request corrections to inaccurate data
Data Portability Request a copy of your data for transfer
Marketing Preferences Opt out of promotional communications anytime

Even if you opt out of marketing, we may still send non-promotional messages related to your account or orders.

You can exercise your rights through the Service or by contacting us (see below). Shopify also handles rights requests related to its processing. Visit Shopify Privacy Portal to exercise those rights.

We do not discriminate against users who exercise their rights. We may need to verify your identity before fulfilling your request.

You may also authorize an agent to act on your behalf, but we will require proof and may still request direct identity verification.

Complaints

If you have complaints about how we handle your data, contact us using the details below. Depending on your location, you may appeal our decisions or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your data outside your country of residence.

If transferred to the EEA or UK, we will use appropriate legal safeguards, such as Standard Contractual Clauses approved by the European Commission or UK authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Revised versions will be posted on this site with an updated “Last Updated” date. Notifications will be provided as required by law.

Contact Information

If you have questions about our privacy practices or this policy, or wish to exercise your rights, contact us at:

📧 Email: info@gymnexx.com